When users log on to Citrix Gateway, they download and install the Citrix Gateway plug-in on the user device. To install the plug-in, users must be a local administrator or a member of the Administrators group. This restriction applies for first-time installation only. Plug-in upgrades do not require administrator level access.
NetScaler Gateway
Symptoms or Error
When using End Point Analysis (EPA), the plug-in fails to start or fails to scan after starting on MAC. Using a web browser does not initiate the scan, even when using ICA-Proxy for EPA.
The following errors are displayed: Cannot connect to NetScaler Gateway. Contact your help desk with following information: Endpoint analysis process failed.
3006: The plug-in failed to start. Contact your help desk or system administrator.
Download Citrix Endpoint Management product software, legacy software, evaluation and trial software, and tools. Products; Downloads; Support; Partners; Contact us. The item you are trying to access is restricted and requires additional permissions! If you think you should have access. Important: In case of Pre-Authentication Endpoint Analysis, if a user does not install the Endpoint Analysis Plug-in on the user device or chooses to skip the scan, the user cannot log on with the NetScaler Gateway Plug-in.In case of Post-Authentication Endpoint Analysis, the user can access resources for which a scan is not required by using either clientless access or by using Citrix Receiver. Citrix Endpoint Analysis SDK v.4. The Citrix Endpoint Analysis Software Development Kit (Endpoint Analysis SDK) for Advanced Access Control is an add-in for Microsoft Visual Studio.NET 2005 that provides instructions for developing and testing C and VBScript endpoint analysis scan. Category: Business; Developer: Citrix Systems, Inc.
Solution
Citrix Gateway Endpoint Analysis Download
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
In this article a File Exist Policy for preauthentication is used to illustrate the correct configuration.
Create the preauthentication policy and bind it to the NetScaler Gateway virtual server. For more information refer to Citrix Documentation - Configuring Preauthentication Policies and Profiles. Note: Ensure that you enable Smart Access Mode.
Download and install the Citrix NetScaler Gateway Plug-in for MAC OS X.
Create a file on the MAC OS X. Currently, the only supported directory is the /Library directory. In this example /Library/test.txt is created.
Run Citrix NetScaler Gateway Plug-in.
Select EditConnections.
Enter a name for this connection in the Connections tab. Note: This need not be an FQDN. The FQDN is added as a placeholder for reference. Free download adobe flash player for mac os x 10.9.5.
Specify the FQDN for the NetScaler Gateway virtual server in the Connections tab. NoteFind ip address using mac address. : Do not use http or https when specifying the FQDN.
If two-factor authentication is used, select Show secondary password field check-box.
Close the Preferences Window and select the new site to start the log on process.
If you are using a preauthentication policy, then the following screen appears for logon:
Citrix Access Gateway Plugin Download
Problem Cause
This error is usually observed when preauthentication policy or NetScaler Gateway plug-in is in correctly configured.
Additional Resources
Citrix Access Gateway Endpoint Analysis Download Mac Installer
In the NetScaler command line interface, you can run the following command to view the failed EPA scans: tail -f /var/log/ns.log | grep EVAL
The EPA scans that pass will not show in this log.
For more information about EPA, refer to Citrix Documentation - Configuring Endpoint Polices.